Terms And Conditions

 T’s and C’s regarding Orders:

  • No orders will be accepted telephonically, via personal messaging/mailing or via social media.
  • Mayalief will email an invoice (including courier fees) to the email address provided within 24 hours.
  • Full payment of the invoice is required to be processed.
  • If Payments are made via direct electronic funds transfer (EFT). Proof of payment should be emailed to mayaliefmooigoed@gmail.com. The Order Id should be used as reference.
  • If Payments are made via Payfast Payment Gateway, Mayalief will get Proof of payment from Payfast Payment Gateway.
  • Orders, without any payment made within 48 hours from when the invoice was sent, will be followed up on via email and if left unanswered, you order will automatically be cancelled.
  • All sale items must be paid within 24hours, sale orders left unpaid will be cancelled without notification.

 T’s and C’s regarding courier/collection and lead time:

  •  PLEASE NOTE: Mayalief lists Collection as a shipping option if the address provided is in Gauteng. If you wish to collect your product(s) from 58 Skool Street, La Montange, Pretoria, choose this shipping method.
  • Please arrange a date/time for collection once order is completed and ready for collection. (We operate by appointment only.)
  • Please collect during the week from 9h00 to 15H30.
  • No collections are to be arranged over weekends or public holidays.
  • Normal lead time for any order is between 2-3days (unless otherwise specified in product listing) after payment has cleared. It will then be shipped out and can take anything from 2-7 working days to be delivered. This timetable may vary in a busy season and you will be notified if your order may take longer.
  • Regarding courier fees: Mayalief reserves the right to use the most economical courier option. Delivery of urgent orders is subject to quotation. Bulky consignments and deliveries to outlying areas may incur a surcharge.
  • Mayalief will keep you updated on the status of your order.
  • Orders are open for South African residents only. Any international orders must be selected as collection and pick-up must be arranged by you (either family/friends or your own courier company)

T’s and C’s regarding returns and refunds:

  • Imperfect items are listed so and no exchanges or refunds will be given on any such product.
  • No returns will be allowed on sale goods.
  • Product that are faulty and not reported within 2 weeks will not be exchanged or refunded
  • Product that are delivered broken and not reported within 2 weeks will not be exchanged or refunded
  • Ordered items are considered sold. Payments are not refundable and cannot be exchanged for other products.
  • Orders are open for South African residents only.
  • By placing a order using the online ordering system, you accept and are bound by these terms and conditions.
  • If you wish to return an item that you ordered wrongly, want to exchange for another colour or any other reason; you will be solely responsible for all delivery costs and you will be charged with a 10% handling fee- Firstly you will need to send the product back to 58 Skool street, la Montagne or arrange with me via email. Once I have received the product in the same condition as sent out, I will send an invoice for the handling fee and additional delivery charges, once payment has been received I will send the new item.